Data Tabulasi Survey Kepuasan Masyarakat

MAN 4 BANTUL

Tahun 2024

No Responden Pertanyaan Total
1 2 3 4 5 6 7 8 9
1 4 4 4 4 4 4 4 4 4 36
2 4 3 4 4 4 4 4 4 3 34
3 4 4 4 4 4 4 4 4 4 36
4 4 4 4 4 4 4 4 4 4 36
5 4 4 4 4 4 4 4 3 3 34
6 4 4 4 4 4 4 1 4 4 33
7 4 4 4 4 4 4 4 4 3 35
8 1 4 4 4 4 4 4 4 4 33
9 3 3 3 3 3 4 4 4 4 31
10 4 4 3 4 4 4 4 4 4 35
11 4 4 3 4 4 4 4 4 4 35
12 4 3 4 4 4 0 4 4 4 31
13 4 4 4 4 4 4 4 4 4 36
14 3 3 2 3 3 3 3 3 3 26
15 4 4 4 4 4 4 4 4 4 36
Total
50
55
55
58
58
55
59
59
58
 507
Rata-Rata Pertanyaan
3.33
3.67
3.67
3.87
3.87
3.67
3.93
3.93
3.87
 33.81
Rata-Rata Unsur
50 / 1 = 50.00
50.00 / 15 = 3.33
55 / 1 = 55.00
55.00 / 15 = 3.67
55 / 1 = 55.00
55.00 / 15 = 3.67
58 / 1 = 58.00
58.00 / 15 = 3.87
58 / 1 = 58.00
58.00 / 15 = 3.87
55 / 1 = 55.00
55.00 / 15 = 3.67
59 / 1 = 59.00
59.00 / 15 = 3.93
59 / 1 = 59.00
59.00 / 15 = 3.93
58 / 1 = 58.00
58.00 / 15 = 3.87
33.80
Rata-Rata Tertimbang Unsur
50.00 / 15 = 3.33
3.33 X (1/9)
3.33 X 0.111 = 0.37
55.00 / 15 = 3.67
3.67 X (1/9)
3.67 X 0.111 = 0.41
55.00 / 15 = 3.67
3.67 X (1/9)
3.67 X 0.111 = 0.41
58.00 / 15 = 3.87
3.87 X (1/9)
3.87 X 0.111 = 0.43
58.00 / 15 = 3.87
3.87 X (1/9)
3.87 X 0.111 = 0.43
55.00 / 15 = 3.67
3.67 X (1/9)
3.67 X 0.111 = 0.41
59.00 / 15 = 3.93
3.93 X (1/9)
3.93 X 0.111 = 0.44
59.00 / 15 = 3.93
3.93 X (1/9)
3.93 X 0.111 = 0.44
58.00 / 15 = 3.87
3.87 X (1/9)
3.87 X 0.111 = 0.43
3.76
No Unsur Jumlah Pertanyaan Total Nilai Nilai Rata-Rata Unsur Nilai Rata-Rata Tertimbang Unsur
1
Persyaratan
1
50
3.33
0.37
2
Prosedur
1
55
3.67
0.41
3
Waktu Pelayanan
1
55
3.67
0.41
4
Kesesuaian Biaya Pelayanan
1
58
3.87
0.43
5
Produk Spesifikasi Jenis Pelayanan
1
58
3.87
0.43
6
Kompetensi Pelaksana
1
55
3.67
0.41
7
Perilaku Pelaksana
1
59
3.93
0.44
8
Penanganan Pengaduan, Saran dan Masukan
1
59
3.93
0.44
9
Sarana Dan Prasarana
1
58
3.87
0.43
Indexs Survey Kepuasan Masyarakat 3.76 ( Sangat Baik )
Konversi 93.89
Mutu Pelayanan A (Sangat Baik)