Data Tabulasi Survey Kepuasan Masyarakat

MAN 4 BANTUL

Tahun 2024

No Responden Pertanyaan Total
1 2 3 4 5 6 7 8 9
1 4 4 4 4 4 4 4 4 4 36
2 4 3 4 4 4 4 4 4 3 34
3 4 4 4 4 4 4 4 4 4 36
4 4 4 4 4 4 4 4 4 4 36
5 4 4 4 4 4 4 4 3 3 34
6 4 4 4 4 4 4 1 4 4 33
7 4 4 4 4 4 4 4 4 3 35
8 1 4 4 4 4 4 4 4 4 33
9 3 3 3 3 3 4 4 4 4 31
10 4 4 3 4 4 4 4 4 4 35
11 4 4 3 4 4 4 4 4 4 35
12 4 3 4 4 4 0 4 4 4 31
13 4 4 4 4 4 4 4 4 4 36
14 3 3 2 3 3 3 3 3 3 26
15 4 4 4 4 4 4 4 4 4 36
16 3 3 3 4 4 4 4 4 4 33
17 4 4 4 4 4 4 4 4 4 36
18 4 4 4 0 0 0 0 0 0 12
19 4 4 4 3 4 4 4 4 3 34
20 4 4 4 4 4 4 4 4 4 36
21 4 3 3 3 4 3 4 4 4 32
Total
73
77
77
76
78
74
79
79
77
 690
Rata-Rata Pertanyaan
3.48
3.67
3.67
3.62
3.71
3.52
3.76
3.76
3.67
 32.86
Rata-Rata Unsur
73 / 1 = 73.00
73.00 / 21 = 3.48
77 / 1 = 77.00
77.00 / 21 = 3.67
77 / 1 = 77.00
77.00 / 21 = 3.67
76 / 1 = 76.00
76.00 / 21 = 3.62
78 / 1 = 78.00
78.00 / 21 = 3.71
74 / 1 = 74.00
74.00 / 21 = 3.52
79 / 1 = 79.00
79.00 / 21 = 3.76
79 / 1 = 79.00
79.00 / 21 = 3.76
77 / 1 = 77.00
77.00 / 21 = 3.67
32.86
Rata-Rata Tertimbang Unsur
73.00 / 21 = 3.48
3.48 X (1/9)
3.48 X 0.111 = 0.39
77.00 / 21 = 3.67
3.67 X (1/9)
3.67 X 0.111 = 0.41
77.00 / 21 = 3.67
3.67 X (1/9)
3.67 X 0.111 = 0.41
76.00 / 21 = 3.62
3.62 X (1/9)
3.62 X 0.111 = 0.40
78.00 / 21 = 3.71
3.71 X (1/9)
3.71 X 0.111 = 0.41
74.00 / 21 = 3.52
3.52 X (1/9)
3.52 X 0.111 = 0.39
79.00 / 21 = 3.76
3.76 X (1/9)
3.76 X 0.111 = 0.42
79.00 / 21 = 3.76
3.76 X (1/9)
3.76 X 0.111 = 0.42
77.00 / 21 = 3.67
3.67 X (1/9)
3.67 X 0.111 = 0.41
3.65
No Unsur Jumlah Pertanyaan Total Nilai Nilai Rata-Rata Unsur Nilai Rata-Rata Tertimbang Unsur
1
Persyaratan
1
73
3.48
0.39
2
Prosedur
1
77
3.67
0.41
3
Waktu Pelayanan
1
77
3.67
0.41
4
Kesesuaian Biaya Pelayanan
1
76
3.62
0.40
5
Produk Spesifikasi Jenis Pelayanan
1
78
3.71
0.41
6
Kompetensi Pelaksana
1
74
3.52
0.39
7
Perilaku Pelaksana
1
79
3.76
0.42
8
Penanganan Pengaduan, Saran dan Masukan
1
79
3.76
0.42
9
Sarana Dan Prasarana
1
77
3.67
0.41
Indexs Survey Kepuasan Masyarakat 3.65 ( Sangat Baik )
Konversi 91.27
Mutu Pelayanan A (Sangat Baik)